PRIVACY POLICY

Last Updated: 25 February 2025

At Fire For Life, your privacy matters to us. We’re committed to keeping your personal and health information safe while we help you improve your wellbeing. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights. By joining our programme, you agree to this policy. If you have questions, feel free to reach out!

1. Who We Are

We’re Fire For Life, an online course based in South Africa that helps people reverse insulin resistance through education, tips, and Zoom consultations with life coaches, nurses, and doctors. Our website is http://fireforlife.health.

2. What Information We Collect

To run the programme and support you, we collect a few types of info:

• Personal Details: Your name, email, phone number, and address (if needed for billing or contact).
• Health Information: Stuff you share with us – like blood sugar levels, blood pressure, pathology results, medical history, or other health updates – to track your progress and give you personalised advice.
• Technical Info: Things like your IP address, browser type, or device details when you use our website or platform (this helps us keep things running smoothly).
• Payment Info: Card or payment details when you sign up (handled securely by our payment processor).

3. How We Collect It

• From You: When you sign up, fill out forms, share regular health updates, or talk to us on Zoom.
• Automatically: Through cookies or similar tools on our website (e.g., to see how you use it). We’ll ask for your okay if required by law.
• From Others: If your doctor or someone else shares info with us (only with your permission).

4. Why We Use Your Information

We use your info to:

• Run the programme – schedule consultations, send you tips, and track your health progress.
• Give you personalised health advice based on what you share.
• Contact you with updates, reminders, or support (e.g., via email or phone).
• Process your payments securely.
• Improve our services – like figuring out what works best for participants.
• Follow laws – like keeping records or reporting if required.

5. Our Legal Basis

We only collect and use your info when we’re allowed to by law. Here’s why we’re okay to do it:

• You Agree: By signing up and sharing your info, you give us permission (consent).
• To Help You: It’s necessary to deliver the programme you signed up for (contract).
• For Your Health: Using your health data helps us support your wellbeing (vital interests).
• By Law: Sometimes we have to keep or share info to follow rules in South Africa or your country (legal obligation).

6. Who We Share Your Information With

We don’t sell your info or share it for fun. It only goes to:

• Our Team: Life coaches, nurses, doctors, and staff who need it to help you (they’re trained to keep it confidential).
• Service Providers: Companies that help us run the programme – like Zoom for calls or payment processors – bound by strict privacy rules.
• Legal Reasons: If a court or law says we must (e.g., for safety or investigations).
• With Your Okay: If you tell us to share it (e.g., with your doctor).

7. How We Keep Your Information Safe

We take security seriously and follow standards like HL7, POPIA, GDPR, and more:

• Your data is encrypted (scrambled) when stored or sent.
• Only authorised people can see it, and they’re trained to protect it.
• We use secure systems and regularly check for problems.
• If something goes wrong (like a data breach), we’ll let you know fast and fix it as required by law.

8. Where Your Information Goes

We’re based in South Africa, so your info is stored here. But since we’re global:

• It might go to other countries (e.g., where our nurses, doctors, or servers are).
• Our doctors and nurses provide consultations from South Africa and Namibia under those countries’ regulations. If you’re elsewhere, your data may be processed in South Africa or Namibia.
• We make sure any country it goes to follows strong privacy rules (like the EU or U.S.), or we add extra safeguards.

9. How Long We Keep It

• We keep your info while you’re in the programme and for 5 years after to follow laws or help if you come back.
• After that, we delete it securely unless we’re legally required to keep it longer.

10. Your Rights

You’re in control of your info. Here’s what you can do:

• See It: Ask us what we have about you.
• Fix It: Tell us if something’s wrong, and we’ll update it.
• Delete It: Ask us to erase it (we’ll do it unless the law says we can’t).
• Limit It: Tell us to stop using it in certain ways.
• Take It: Get a copy to use elsewhere.
• Say No: Opt out of emails or stop sharing certain info (though it might affect your programme experience).
• Just email us at info@fireforlife.health to ask. We’ll get back to you as soon as reasonably possible, typically within 30 days.

If you’re unhappy with how we handle your info, you can complain to South Africa’s Information Regulator (inforeg@justice.gov.za, www.inforegulator.org.za) or your local data protection authority.

11. Cookies & Tracking

Our website uses cookies (small files) to make it work better – like remembering your login or tracking how you use it. You can say no to non-essential cookies through your browser or our site settings.

12. Kids

Our programme is for adults (18+). We don’t knowingly collect info from kids. If we find out we have, we’ll delete it right away.

13. Changes to This Policy

We might update this Privacy Policy as our programme grows or laws change. If we do, we’ll let you know by email or on our website. Keep using the programme, and it means you’re okay with the new version.

14. Contact Us

Questions? Reach out:

• Email: info@fireforlife.health
• Website: http://fireforlife.health

Thanks for trusting us with your info. Let’s work together to spark your health!