Terms of Service

Terms & Conditions

Last Updated: 25 February 2025

Welcome to FIRE For Life! We’re excited to help you on your journey to better health. Before you join our online course, please take a moment to read these Terms & Conditions (T&C). They explain what you can expect from us, what we expect from you, and the rules that keep everything running smoothly. By signing up, you agree to follow these terms. If you don’t agree, please don’t join the programme.

What We Do

FIRE For Life is an online course designed to help you reverse insulin resistance and improve your metabolic health. Here’s what we offer:

Science-backed health education, resources and tips to reverse insulin resistance and related conditions.
Online consultations with doctors, health coaches, professional nurses and other professionals.
A platform where you can share your health info (like blood pressure, blood sugar, or medical history) with us and track your progress.

We’re based in South Africa, but our programme is open to people worldwide.

Who Can Join

You must be 18 years or older to sign up.
This programme is for people who want to improve their health. It’s not a replacement for emergency medical care or your regular doctor.
We reserve the right to refuse or cancel your participation if we think the programme isn’t a good fit for you (e.g., for safety or legal reasons).

How It Works

Sign-Up: When you join, you’ll need to provide some basic info (like your name and email) and agree to these T&Cs.
Health Info: You’ll share regular health updates – things like blood sugar levels, blood pressure, or lab results – so we can support you. We encourage daily updates for best results, but you can share at least weekly. You’re responsible for making sure this info is accurate.
Consultations: You’ll have online interaction with our life coaches (for motivation and lifestyle support), professional nurses, and doctors. These are meant to guide you, not to replace your local healthcare provider.
Your Effort: This programme works best if you follow the advice and tips we give. Results aren’t guaranteed – they depend on your commitment and unique health situation.

Your Responsibilities

Be honest about your health info. We can only help you based on what you tell us.
Use the programme for yourself only – don’t share your account or our materials with others.
Respect our team and other participants. No rude or harmful behaviour.
Follow any laws that apply to you (e.g., about privacy or telehealth in your country).

Payments

Payments are made online via credit card or by submitting claims to your medical aid fund, if eligible under your plan. All fees are in South African Rand (ZAR).
We offer a 30-day money-back guarantee from your sign-up date if you’re not satisfied – just email us at info@fireforlife.health. After 30 days, no refunds apply for payments already made.
If your payment fails, we may pause your access until it’s sorted out.

Privacy & Your Health Information

We take your privacy seriously and follow strict rules to protect your info, including South Africa’s POPIA, the EU’s GDPR, the U.S.’s HL7 standards, and other laws that apply.

What We Collect: Your name, contact details, and health info you share (like blood sugar or medical history).
How We Use It: To run the programme, give you personalised advice, and improve our services.
Who Sees It: Only our trained team (life coaches, nurses, doctors, and staff) who need it to help you. We don’t share it with anyone else unless you say it’s okay or the law requires it.
Your Rights: You can ask to see, update, or delete your info anytime – just email us at info@fireforlife.health. Check our Privacy Policy for more details.

Medical Disclaimer

We’re here to educate and support you, but we’re not your doctor. Our advice and consultations don’t replace your local professional medical care.
Our health professionals are registered in South Africa, follow the ethical codes of our professional boards (like the HPCSA and SANC), and stay within their scope of practice. They provide consultations from South Africa under this country’s regulations. If your country requires telehealth professionals to be registered locally, we’ll offer general health education only and, if you request, provide clinical recommendations through your own healthcare provider. They are not licensed in your country unless stated otherwise, so please consult a local provider for prescriptions or regulated medical care.
Always talk to your own healthcare provider before making big changes to your diet, exercise, or medication.
If you have a medical emergency, get help right away from your local healthcare provider.

Our Rights

We can update these T&Cs anytime. If we do, we’ll let you know by email or on our website. Keep using the programme, and it means you agree to the new terms.
We own the course materials (videos, guides, etc.). You can use them for your personal learning, but don’t copy, share, or sell them.
We can suspend or end your access if you break these rules or if we need to for legal or safety reasons.

What We’re Not Responsible For

We’ll do our best to keep the programme running smoothly, but we can’t promise it’ll be perfect (e.g., tech glitches happen).
We’re not liable for health issues that come from following (or not following) our advice – your health is your responsibility. Our doctors carry local medical insurance in South Africa and Namibia for their practice.
If something goes wrong (like a data breach or service outage), we’ll fix it as fast as we can, but we’re not responsible for losses beyond our control.

Cancelling the Programme

By You: You can stop anytime by emailing us at info@fireforlife.health. Refunds are only available within the first 30 days as per our guarantee.
By Us: We can cancel the programme if we need to (e.g., not enough participants or legal issues). If we do, we’ll refund any unused portion of your fees.

Disputes

These T&Cs follow South African law since that’s where we’re based.
If we have a disagreement, let’s try to sort it out by talking first. If that doesn’t work, it’ll be handled in a South African court.

Contact Us

Got questions? Reach out anytime:

Email: info@fireforlife.health
Website: http://fireforlife.health

By signing up, you confirm you’ve read and agree to these Terms & Conditions. Let’s work together to ignite your health!

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Privacy Policy

PRIVACY POLICY

Last Updated: 25 February 2025

At Fire For Life, your privacy matters to us. We’re committed to keeping your personal and health information safe while we help you improve your wellbeing. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights. By joining our programme, you agree to this policy. If you have questions, feel free to reach out!

Who We Are

We’re Fire For Life, an online course based in South Africa that helps people reverse insulin resistance through education, tips, and Zoom consultations with life coaches, nurses, and doctors. Our website is http://fireforlife.health.

What Information We Collect

To run the programme and support you, we collect a few types of info:

Personal Details: Your name, email, phone number, and address (if needed for billing or contact).
Health Information: Stuff you share with us – like blood sugar levels, blood pressure, pathology results, medical history, or other health updates – to track your progress and give you personalised advice.
Technical Info: Things like your IP address, browser type, or device details when you use our website or platform (this helps us keep things running smoothly).
Payment Info: Card or payment details when you sign up (handled securely by our payment processor).

How We Collect It

From You: When you sign up, fill out forms, share regular health updates, or talk to us on Zoom.
Automatically: Through cookies or similar tools on our website (e.g., to see how you use it). We’ll ask for your okay if required by law.
From Others: If your doctor or someone else shares info with us (only with your permission).

Why We Use Your Information

We use your info to:

Run the programme – schedule consultations, send you tips, and track your health progress.
Give you personalised health advice based on what you share.
Contact you with updates, reminders, or support (e.g., via email or phone).
Process your payments securely.
Improve our services – like figuring out what works best for participants.
Follow laws – like keeping records or reporting if required.

Our Legal Basis

We only collect and use your info when we’re allowed to by law. Here’s why we’re okay to do it:

You Agree: By signing up and sharing your info, you give us permission (consent).
To Help You: It’s necessary to deliver the programme you signed up for (contract).
For Your Health: Using your health data helps us support your wellbeing (vital interests).
By Law: Sometimes we have to keep or share info to follow rules in South Africa or your country (legal obligation).

Who We Share Your Information With

We don’t sell your info or share it for fun. It only goes to:

Our Team: Life coaches, nurses, doctors, and staff who need it to help you (they’re trained to keep it confidential).
Service Providers: Companies that help us run the programme – like Zoom for calls or payment processors – bound by strict privacy rules.
Legal Reasons: If a court or law says we must (e.g., for safety or investigations).
With Your Okay: If you tell us to share it (e.g., with your doctor).

How We Keep Your Information Safe

We take security seriously and follow standards like HL7, POPIA, GDPR, and more:

Your data is encrypted (scrambled) when stored or sent.
Only authorised people can see it, and they’re trained to protect it.
We use secure systems and regularly check for problems.
If something goes wrong (like a data breach), we’ll let you know fast and fix it as required by law.

Where Your Information Goes

We’re based in South Africa, so your info is stored here. But since we’re global:

It might go to other countries (e.g., where our nurses, doctors, or servers are).
Our doctors and nurses provide consultations from South Africa and Namibia under those countries’ regulations. If you’re elsewhere, your data may be processed in South Africa or Namibia.
We make sure any country it goes to follows strong privacy rules (like the EU or U.S.), or we add extra safeguards.

How Long We Keep It

We keep your info while you’re in the programme and for 5 years after to follow laws or help if you come back.
After that, we delete it securely unless we’re legally required to keep it longer.

Your Rights

You’re in control of your info. Here’s what you can do:

See It: Ask us what we have about you.
Fix It: Tell us if something’s wrong, and we’ll update it.
Delete It: Ask us to erase it (we’ll do it unless the law says we can’t).
Limit It: Tell us to stop using it in certain ways.
Take It: Get a copy to use elsewhere.
Say No: Opt out of emails or stop sharing certain info (though it might affect your programme experience).
Just email us at info@fireforlife.health to ask. We’ll get back to you as soon as reasonably possible, typically within 30 days.

If you’re unhappy with how we handle your info, you can complain to South Africa’s Information Regulator (inforeg@justice.gov.za, www.inforegulator.org.za) or your local data protection authority.

Cookies & Tracking

Our website uses cookies (small files) to make it work better – like remembering your login or tracking how you use it. You can say no to non-essential cookies through your browser or our site settings.

Kids

Our programme is for adults (18+). We don’t knowingly collect info from kids. If we find out we have, we’ll delete it right away.

Changes to This Policy

We might update this Privacy Policy as our programme grows or laws change. If we do, we’ll let you know by email or on our website. Keep using the programme, and it means you’re okay with the new version.

Contact Us

Questions? Reach out:

Email: info@fireforlife.health
Website: http://fireforlife.health

Thanks for trusting us with your info. Let’s work together to spark your health!

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